Availability set through the Kantan App is relevant only for the Autobooking functionality for boiler services, Gas Safety Certificates, Smart Thermostat fitments, and Combos (Gas safety certificate and Boiler service).
For CORGI Home Plan bookings: The Autobook functionality in our app lets you send invitations to customers to choose a four-hour time slot when you’re either unbooked or in the area. Before you can use it, you’ll need to set your availability.
For Kantan Bookings (e.g. Smart thermostat bookings): The Autobook availability allows the system to book jobs for you to avoid manual interventions and saving you time.
Navigate to Settings > Autobook Settings > Availability for Autobook
Open Weekly Availability and choose some slots where you’ll be available every week, then hit Save. We recommend 5-10 slots depending on your availability.
You can use Daily Availability to set exceptions to your weekly schedule by date, e.g. adding more slots when you have a lot of jobs to get through or turning them off when you’re going on holiday or due to sickness.
You also have the option to choose the number of jobs per slot and personalize your calendar according to your preferences. Ensure that you check the 'available on this slot' box to open up the slot, then select the desired number of jobs for that 4-hour period.
CORGI Home Plan bookings: Once you submit your jobs to Autobook, our system triggers text and email reminders for customers that span across 3 weeks (current week + following 2 weeks). Our platform allows customers to book appointments up to 4 weeks in advance. Therefore, we suggest that you regularly update your availability on the app, ensuring that it covers a minimum of 3 weeks.