You may find that some customers do not want the service at the moment due to COVID-19. For these services, you do not need to take any action. Simply leave the job where it is and get in touch with the customer later in the year.

For jobs sent to Autobooking, we ask customers to come back later to book the job. If they do not book within 4 weeks of them receiving their first invite, the job will appear in Couldn't be Autobooked section in Office. Customers can, however, continue to book an appointment using the Autobooking communications they were sent earlier.

Autobook communication sent to customer is below. It requests them to come back and book later if they are shielding.

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